Refund Policy | TiviMate IPTV Subscription Money Back Guarantee

At TiviMate IPTV Subscription Service, we stand behind the quality of our premium streaming service and offer a comprehensive refund policy to ensure customer satisfaction. Our money-back guarantee demonstrates our confidence in delivering exceptional IPTV streaming experiences with 15,000+ channels, 50,000+ VOD content, and premium 4K quality across all subscription plans.

1. 7-Day Money-Back Guarantee

1.1 Guarantee Coverage

All TiviMate IPTV subscription plans include our comprehensive 7-day money-back guarantee:

3-Month Subscription: Full refund available within 7 days of activation
6-Month Subscription: Complete refund within 7 days of service start
12-Month Subscription: Total refund within 7 days of subscription activation
All Features Included: Full access to premium features during trial period
No Questions Asked: Simple refund process without complex requirements

1.2 Guarantee Conditions

Our money-back guarantee applies when:

Technical Issues: Service fails to work on your compatible devices
Quality Concerns: Streaming quality doesn’t meet advertised standards
Content Access: Unable to access promised channels or VOD content
Setup Problems: Cannot successfully install or configure TiviMate service
General Dissatisfaction: Service doesn’t meet your expectations

1.3 Guarantee Timeline

Important timeline information for your TiviMate refund:

7-Day Window: Refund requests must be submitted within 7 calendar days of activation
Activation Date: Guarantee period starts from account activation, not purchase date
Processing Time: Refunds processed within 3-5 business days after approval
Payment Method: Refunds issued to original payment method used for subscription

2. Refund Eligibility Criteria

2.1 Eligible Refund Scenarios

You are eligible for a full refund in the following situations:

Technical Failures: TiviMate service consistently fails to function properly
Compatibility Issues: Service incompatible with your documented supported devices
Service Interruption: Extended service outages affecting your viewing experience
Billing Errors: Incorrect charges or duplicate billing for subscriptions
Unauthorized Charges: Charges made without proper authorization
Service Misrepresentation: Service significantly different from advertised features

2.2 Partial Refund Scenarios

Partial refunds may be considered for:

Service Downtime: Extended outages beyond our service level agreement
Feature Limitations: Promised features temporarily unavailable
Performance Issues: Documented service quality problems
Account Restrictions: Service limitations due to technical constraints

2.3 Non-Refundable Situations

Refunds are not available in the following circumstances:

Policy Violations: Account termination due to Terms of Service violations
Internet Issues: Problems caused by your internet connection or ISP
Device Limitations: Hardware limitations of unsupported devices
Content Preferences: Dissatisfaction with specific channel or content selections
Personal Circumstances: Changes in personal viewing preferences or needs
Extended Usage: Requests submitted after 7-day guarantee period

3. Refund Request Process

3.1 How to Request a Refund

Follow these simple steps to request your TiviMate IPTV refund:

Contact Support: Reach out via WhatsApp, email, or support ticket
Provide Information: Share your account details and reason for refund request
Allow Review: Our team will review your request within 24 hours
Receive Confirmation: Get approval confirmation and refund timeline
Account Access: Service access ends upon refund processing

3.2 Required Information

When requesting a refund, please provide:

Account Details: Username, email address, and subscription information
Order Information: Transaction ID, payment method, and purchase date
Refund Reason: Clear explanation of why you’re requesting a refund
Technical Details: Device information and any error messages (if applicable)
Contact Preference: Preferred method for refund communication

3.3 Support Contact Methods

Request your TiviMate IPTV refund through any of these channels:

WhatsApp Support: [Your WhatsApp number] – Instant refund assistance
Email Support: refunds@[yourdomain].com
Live Chat: Available 24/7 through our website
Support Ticket: Submit detailed refund request through customer portal

4. Refund Processing and Timeline

4.1 Processing Timeline

Our TiviMate IPTV refund processing follows these timelines:

Request Review: Initial review completed within 24 hours
Approval Decision: Refund decision communicated within 48 hours
Processing Start: Approved refunds initiated within 1 business day
Payment Method Return: Funds returned to original payment source
Account Termination: Service access ends upon refund processing

4.2 Refund Methods

Refunds are processed using the following methods:

Credit/Debit Cards: 3-5 business days for funds to appear
PayPal: 1-2 business days for account credit
Digital Wallets: 2-3 business days depending on provider
Bank Transfers: 5-7 business days for direct deposits
Cryptocurrency: 24-48 hours for wallet transfers

4.3 Refund Confirmation

You will receive confirmation at each stage:

Request Received: Immediate acknowledgment of your refund request
Under Review: Notification that your request is being processed
Decision Notice: Approval or denial with detailed explanation
Processing Started: Confirmation when refund is initiated
Completion Notice: Final confirmation when refund is complete

5. Subscription Cancellation and Refunds

5.1 Voluntary Cancellation

Understand your options for TiviMate subscription cancellation:

Within 7 Days: Full refund available under money-back guarantee
After 7 Days: Service continues until current subscription period ends
Auto-Renewal: Can be disabled to prevent future billing
Immediate Cancellation: Account access ends immediately (no refund after 7 days)
End-of-Term: Service expires naturally at subscription end date

5.2 Involuntary Termination

In cases of policy violations or terms of service breaches:

No Refund: Terminated accounts are not eligible for refunds
Immediate Access Loss: Service access ends immediately upon termination
Appeal Process: Account holders may appeal termination decisions
Reinstatement: Approved appeals may result in service restoration

5.3 Upgrade and Downgrade Policies

Subscription changes and related refund policies:

Upgrades: Prorated billing for plan improvements
Downgrades: Service continues at current level until renewal
Plan Changes: No refunds for voluntary plan modifications
Feature Changes: Service adjustments may affect subscription terms

6. Payment Disputes and Chargebacks

6.1 Direct Resolution

We encourage direct resolution before initiating payment disputes:

Contact First: Reach out to our support team before filing disputes
Faster Resolution: Direct communication often resolves issues quicker
Account Protection: Avoid account suspension from chargeback processes
Better Outcomes: More flexible solutions available through direct contact

6.2 Chargeback Consequences

Unauthorized chargebacks may result in:

Account Suspension: Immediate suspension of TiviMate IPTV service
Dispute Fees: Additional charges for chargeback processing
Documentation Required: Evidence of legitimate service issues needed
Future Restrictions: Potential limitations on future subscriptions

6.3 Legitimate Dispute Support

For legitimate payment disputes, we provide:

Transaction Documentation: Detailed records of all charges and services
Service Logs: Evidence of service delivery and usage
Resolution Assistance: Support team guidance for dispute resolution
Preventive Measures: Account settings to avoid future billing issues

7. Special Circumstances and Exceptions

7.1 Technical Service Issues

Extended refund considerations for technical problems:

Server Outages: Extended service interruptions may qualify for partial refunds
Compatibility Updates: Device compatibility changes affecting service access
Feature Removal: Significant service changes that impact functionality
Quality Degradation: Documented service quality problems beyond normal variance

7.2 Billing Error Resolution

Automatic refunds for billing system errors:

Duplicate Charges: Immediate refund for duplicate billing
Incorrect Amounts: Refund of difference for pricing errors
Unauthorized Renewals: Full refund for unintended auto-renewals
System Glitches: Resolution of technical billing problems

7.3 Compassionate Considerations

Special circumstances that may warrant refund consideration:

Medical Emergencies: Serious health issues affecting service use
Financial Hardship: Documented economic difficulties
Military Deployment: Service members deployed overseas
Natural Disasters: Events preventing normal service access

8. International Refund Policies

8.1 Global Service Coverage

Our TiviMate IPTV refund policy applies globally with considerations for:

Local Regulations: Compliance with regional consumer protection laws
Currency Conversion: Refunds processed in original payment currency
Processing Times: International transfers may require additional time
Banking Differences: Varied processing times based on local banking systems

8.2 Regional Compliance

Our refund policies comply with international standards:

EU Consumer Rights: European Union distance selling regulations
UK Consumer Law: Consumer Rights Act protections
Australian Consumer Law: Consumer guarantee provisions
Canadian Regulations: Provincial consumer protection requirements

8.3 Cross-Border Considerations

International refund processing considerations:

Exchange Rates: Refunds calculated at time of original transaction
Banking Fees: International transfer fees may affect refund amounts
Documentation: Additional verification may be required for large refunds
Communication: Multilingual support available for refund assistance

9. Frequently Asked Questions About Refunds

How long do I have to request a refund for my TiviMate subscription?

You have 7 calendar days from the activation date of your TiviMate IPTV subscription to request a full refund under our money-back guarantee. The guarantee period starts when your account is activated, not when you make the purchase.

Will I receive a full refund if I request within the guarantee period?

Yes, all refund requests submitted within the 7-day guarantee period are eligible for a complete refund of your subscription fee, regardless of how much of the service you’ve used during that time.

How long does it take to process my TiviMate IPTV refund?

Refund requests are reviewed within 24 hours, with approved refunds processed within 3-5 business days. The time for funds to appear in your account depends on your payment method and financial institution.

Can I get a refund if the service works but I don’t like the content?

Yes, our 7-day money-back guarantee covers general dissatisfaction with the service, including content preferences. We want you to be completely satisfied with your TiviMate IPTV subscription.

What happens to my account access when I request a refund?

Your TiviMate service access continues during the refund review process. Once the refund is processed, your account access will be terminated and you’ll receive confirmation of the completed refund.

Can I get a partial refund for the remaining time on my subscription?

Partial refunds are generally not available after the 7-day guarantee period, except in special circumstances such as extended service outages, billing errors, or exceptional situations reviewed on a case-by-case basis.

10. Refund Support and Customer Service

10.1 Dedicated Refund Support

Our specialized refund support team provides:

24/7 Availability: Round-the-clock assistance for refund requests
Multiple Channels: WhatsApp, email, live chat, and ticket support
Expert Assistance: Trained specialists for refund processing
Fast Response: Prompt acknowledgment and resolution of requests
Status Updates: Regular communication throughout the refund process

10.2 Support Contact Information

Contact our refund support team through:

WhatsApp (Recommended): [Your WhatsApp number] – Instant refund support
Email: refunds@[yourdomain].com
Live Chat: Available on our website 24/7
Phone Support: [Your phone number] (Business hours)
Support Portal: Submit tickets through customer account area

10.3 Escalation Process

If you need additional assistance:

Supervisor Review: Request manager review for complex cases
Executive Contact: Direct contact for unresolved issues
Complaint Process: Formal complaint procedure for dispute resolution
Third-Party Mediation: External mediation options when needed

11. Policy Updates and Changes

11.1 Policy Modifications

Our TiviMate IPTV refund policy may be updated to reflect:

Service Improvements: Enhanced refund processes and customer benefits
Legal Changes: Updates to comply with evolving consumer protection laws
Business Evolution: Adjustments based on service expansion or changes
Customer Feedback: Improvements based on user suggestions and experiences

11.2 Notification of Changes

When we update our refund policy:

Advance Notice: 30-day notice for material policy changes
Email Notification: Direct communication to active subscribers
Website Updates: Prominent notices on our website and service areas
Grandfathering: Existing subscriptions honored under original terms when beneficial

11.3 Policy Version History

We maintain transparency through:

Version Dating: Clear dating of all policy versions
Change Summaries: Highlights of significant modifications
Archive Access: Previous versions available for reference
Effective Dates: Clear indication of when changes take effect

12. Legal Compliance and Consumer Rights

12.1 Consumer Protection Compliance

Our refund policy complies with major consumer protection frameworks:

FTC Guidelines: Federal Trade Commission advertising and billing standards
State Regulations: Individual state consumer protection requirements
International Standards: Global consumer rights and protection laws
Industry Best Practices: IPTV and streaming service industry standards

12.2 Additional Consumer Rights

Beyond our policy, you may have additional rights under:

Local Laws: Regional consumer protection legislation
Credit Card Protection: Chargeback rights through your card issuer
Payment Platform Policies: PayPal, Apple Pay, or Google Pay buyer protection
Bank Regulations: Financial institution dispute resolution processes

12.3 Dispute Resolution

For unresolved refund disputes:

Internal Resolution: Escalation within our customer service team
Mediation Services: Third-party mediation when appropriate
Regulatory Complaints: Consumer protection agency reporting options
Legal Consultation: Your right to seek independent legal advice

13. Effective Date and Agreement

This refund policy is effective as of [INSERT DATE] and applies to all TiviMate IPTV subscription purchases. By subscribing to our service, you acknowledge that you have read, understood, and agree to the terms outlined in this refund policy.

Your subscription to our TiviMate IPTV service constitutes acceptance of these refund terms. We encourage you to review this policy carefully and contact our support team if you have any questions before subscribing.

14. Summary and Key Points

Key points of our TiviMate IPTV refund policy:

7-Day Guarantee: Full refund available within 7 days of activation for all subscription plans
No Questions Asked: Simple refund process for any reason within guarantee period
Fast Processing: Refunds processed within 3-5 business days after approval
24/7 Support: Multiple contact methods for refund assistance
Global Coverage: Refund policy applies to international customers
Fair Terms: Transparent, customer-friendly refund conditions

We’re committed to your satisfaction with our TiviMate IPTV subscription service and stand behind our refund policy to ensure you have confidence in choosing our premium streaming solution.

For immediate refund assistance: Contact our support team via WhatsApp or email Contact@tivimatesubscription.ca.com